Most of the times my fingerprint reader is unresponsive

[Garfeel]

Most of the times, when I open the lid and notebook wakes from hybernation, the fingerprint reader doesn't react. I have to manually click and select login with code otherwise I can't login. 

[Hawks_Eye]

Hi @Garfeel,

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

Here are a few steps you might consider to address the fingerprint sensor issue on your HP Pavilion Aero 13.

Update or Reinstall Drivers:

Go to Device Manager, find your fingerprint sensor under "Biometric devices," and update the driver. If that doesn’t work, try uninstalling the driver and restarting your laptop to reinstall it automatically.

BIOS Update:

Check if there's a BIOS update available for your laptop on the HP support website. Sometimes BIOS updates can resolve hardware compatibility issues.

Check Windows Biometric Service:

Press Win + R, type services.msc, and hit Enter. Look for "Windows Biometric Service," ensure it's running, and set its startup type to "Automatic."

Power Settings Adjustment:

Go to Control Panel > Power Options > Change plan settings > Change advanced power settings. Check the settings for "PCI Express" and "Link State Power Management" and set them to "Off" or "Maximum Performance."

Reset Fingerprint Data:

Delete all existing fingerprints in Windows Hello settings and re-enroll your fingerprints. Sometimes re-enrolling can resolve recognition issues.

Check for Conflicting Software:

Sometimes third-party security or system software can interfere with fingerprint sensors. Try temporarily disabling or uninstalling such software to see if it makes a difference.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Regards, 
Vince_0406