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‎01-28-2019 02:13 PM

HP Recommended
Product: HP 15.6 Touchscreen i5-7200
Operating System: Microsoft Windows 10 (64-bit)

It just passed the warrant on january 8th.  The motherboard fried due to overheat capacitors and now the laptop can't be fixed.  Do you have any issues or complaints of motherboard overheating of this model?

1 person had the same question
1 REPLY 1

‎01-30-2019 03:12 PM

HP Recommended

@AD601
Thank you for posting on HP Support Community

I understand the difficulty with the problem. ​​​​​​As we have limited support boundaries in the support community as of now. In order to resolve the issue, we have to elevate the case to the next level, I will share you few details through a private message. And to help you out, I'm sending out a Private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Forums profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link:https://h30434.www3.hp.com/t5/notes/privatenotespage

ECHO_LAKE
I am an HP Employee

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