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‎06-28-2025 05:30 AM

HP Recommended

Hp Pavilion Gaming 15-Amd Ryzen 5 15.6 Inches, Windows 11 Home/Ms Office15-Ec2048Ax suffered a motherboard damage due to shortcircuit.

Hi everyone,

I’m facing an urgent issue with my HP Pavilion 15 (AMD Ryzen, Windows 11) laptop. It shut down unexpectedly while charging, and I’ve been told the motherboard is damaged due to a short circuit.

I'm looking for:

An HP authorised service centre near me

Access to genuine HP parts (especially the motherboard)

Budget-friendly repair or replacement options

I want to ensure that the repair is reliable and covered under genuine HP policies, if applicable. Any leads or suggestions would be truly appreciated. I’m based in Kolkata/Siliguri, India]. Thanks in advance for your help!

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-29-2025 02:48 PM

HP Recommended

Hi @Tanvi_s 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

 

I am an HP Employee.

View solution in original post

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1 REPLY 1

‎06-29-2025 02:48 PM

HP Recommended

Hi @Tanvi_s 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

 

I am an HP Employee.
Was this reply helpful? Yes No
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