Motherboard problems Spectre x360

[Carrman17]

My computer wont hold a charge at all. I replaced the battery and the problem still persisted. I tried a different HP charger and it still wouldn't charge. I then tried my charger on a different HP computer and it charged without any problems. It seems to be the dreaded motherboard issue that a handfull of people have been having. What is the process to send it in to get replaced? My computer is a brick that won't charge or turn on at all.

[A4Apollo]

Hi! @Carrman17, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I understand you have battery draining issues with your laptop.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your laptop?

Please share the product number of your PC to assist you better.

Excellent description and a great diagnosis done. It is greatly appreciated.

Try updating the BIOS and chipset drivers on your PC and check if it helps.

You can update the drivers on your PC using HP support assistant.

Refer this article to know more information about using the HP support assistant. Click Here

As the battery is a consumable part the life of the battery decreases each time you charge your laptop.
 
Factors that contribute to loss of battery capacity.
 
Li-Ion battery cells suffer gradual, irreversible capacity loss with each discharge-charge cycle. Such aging occurs more rapidly as temperature and discharges loads increase.
The self-discharge rate of a Li-Ion battery is higher if the battery is left in an unpowered notebook.
During prolonged storage or non-use, the battery charge will decrease below its recommended low-voltage level.
Leaving the battery in a depleted condition for an extended period will accelerate the decrease in FCC.
Leaving the battery at a high level of charge in a high-temperature environment for extended periods (for example, running a notebook computer in a docking station under a heavy load) will accelerate the loss of capacity.
Running high-end applications using the battery accelerates the loss of capacity. For example, playing 3D games will lower FCC faster than using word processing applications.
  

However, you can try the steps recommended below.
 
Open Power Options on Windows 10.
Click Change plan settings for any of the power plans. I would suggest you choose the power saver plan.
Now click Change advanced power settings.
Under the Advanced Settings tab, scroll down to find Processor power management.
Now, expand (click on +) Processor power management.
Expand Maximum processor state.
Click the On-battery option and reduce the processor state to 20%. You can choose any other value.
Click Ok. The settings are saved, you can close the Power Options window.

Enable Adaptive Brightness
Go to Power Options select change advanced power settings
Go to the Change advanced power settings. Expand Display> expand Enable Adaptive Brightness. Now, turn on Adaptive Brightness for On-battery and Plugged in options (whichever you like. Click Ok to save the settings.

If the issue still persists try uninstalling the battery drivers device manager.

Search for and open Device Manager.
Click next to Batteries to expand the battery options.
With the options expanded, right-click each ACPI option and in the menu, click Uninstall.
Restart the computer.
The battery should now charge properly.

Refer this article to know how to run a battery test and perform a battery calibration on your laptop.

Also, refer this document to understand more about lithium-ion batteries.

Let me know if this works!

Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Carrman17]

Since the time of the first post, I have gone and replaced the battery (official HP battery for my model). After replacing the the battery, the computer still would not charge and was only able to turn on because the new battery had a little bit of a charge. Unfortunately nothing can be done through the software as the computer will not turn on at all now. 

Model Number: 13-4003dx

Let me know if there is anyway to salvage the computer and everything on it!