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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Motherboard specs

Create an account on the HP Community to personalize your profile and ask a question
07-31-2023 10:25 AM
Hi:
Unfortunately, HP does not have a service manual for your notebook's model series.
It should have two memory slots and support at least 2 x 8 GB of DDR4 2666 MHz memory.
You can run this command to confirm how much memory your notebook can support:
1. In the search box, search for cmd and click Run as administrator.
This will open the command prompt.
2. Once the command prompt is opened, type wmic memphysical get maxcapacityEx and hit enter.
There, it will show the maximum RAM capacity your PC's motherboard can support.
The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.
For example, if the report indicates 33,xxx,xxx, then your notebook should be able to support 2 x 16 GB of memory.