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‎10-07-2026 09:29 AM

HP Recommended

I have used this computer for around 3-4 years and I have run into a problem where one of the ram sticks have failed and is not showing up on anything. I have searched the web and I cannot find any solutions. It got to a point where I have looked it up and now I learned that I have to replace it. How would I go through this process without going through a whole different website such as EBAY? my motherboard is the N47921-601 (board model La-M798P)

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‎10-07-2026 11:13 AM - edited ‎10-08-2026 06:09 AM

HP Recommended

If the memory has an issue, you will have to replace the entire motherboard.

 

The motherboard part number you posted shows that it comes with 8 GB of onboard memory.

 

HP PartSurfer

 

MOTHERBOARD UMA R5 7530U 8GB BC 23C1 WINDOWS

 

Onboard memory means the memory is an integral part of the motherboard.

 

Here's an eBay listing with a photo for the motherboard part number your PC comes with.

 

N47921-601 - Motherboard UMA R5 7530U 8GB For HP Envy x360 15-FH 15Z-FH LA-M798P | eBay

 

There are no memory slots.

 

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