Mouse/Touchpad Drag And Drop Test Failure ID 93061D-85J9H7-XD7X7G-G26613

[All4]

Mouse/Touchpad Drag And Drop Test Failure ID 93061D-85J9H7-XD7X7G-G26613

Mouse/Touchpad Pointer Test Failure ID 93061D-85J9H7-XD7X7G-G26613

If I click onto the left or right buttons of touchpad, the platform of touchpad stops responding to the clicking by a finger. The cursor responds to the finger and moves around the screen, but stops responding to a finger stroke. In order for the touchpad to work is necessary to close the computer and after falling asleep it works again.  But it is only until it is time to start on one of the touchpad buttons. The left button does not work at all. The right button gives the menu, but after you move the cursor to the desired mesno, press Entr on the keyboard. Updating BIOS did not change anything. Updating of the drivers also does not help.  I think the problem came after the latest updates, but maybe I’m wrong. 

touchpad buttons frize clicking

[Raj1788]

@All4

Welcome to the HP Support Community

This is a hardware issue, I would personally suggest you contact our HP Support for one on one interaction. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! 

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Have a great day ahead!