Mouse/Touchpad Drag And Drop Test Failure

[Chelsea101]

My trackpad has been jerky and erratic lately so I completed the HP PC Hardware Diagnostics Mouse/Touchpad Drag And Drop Test. It failed on the "Right" part of the test and gave the error code: MBW4W8-83L9GG-MFPX6J-G1SV13. When I search for the code I can't find anything, so any assistance identifying this code and possible solutions would be appreciated.

[Raj1788]

@Chelsea101

Welcome to the HP Support Community

Appreciate all your time and efforts, 

I did a check on the failure ID, this is a hardware issue.

I would personally suggest you contact our HP phone support for one on one interaction. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day ahead!