Mouse/Touchpad Drag and Drop Test

[Cappcnokid]

I was doing a Mouse/Touchpad Drag and Drop Test and the results came back with this failure code:

GQC36J-8K990L-MFPWMF-G1W703

I can't seem to find any help on this.

[Riddle_Decipher · Accepted solution]

@Cappcnokid

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

As I understand you've performed a hardware test and it failed on the mouse/touchpad with the failure ID,

I'd like to thank you for the detailed description of your concern,

 as you have ensured I don't have to ask any more questions, that said, I've managed to decipher the failure ID,

And here's what it represents:

ID - GQC36J-8K990L-MFPWMF-G1W703

Failure Code - 807 - Mouse Button Failure

I'm afraid this would confirm a hardware malfunction and replacing the touchpad/mouse would fix the issue,

You could purchase the part from HP, use the HP Parts surfer to identify the part: Click here & order it via the HP Parts store (Click here) or alternatively, Contact HP for setting up an order/service via phone support.

HP Support can be reached by clicking on the following link:  

* Open link:  www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!