Mouse not working smoothly

[Udit001]

• My mouse is not working smoothly it's lagging and give late response pls check and replace...

Details:-

• Mouse--HP240
• S/N--Removed
• MODEL--HSA-A015M
• FCC ID:PRDMU98
• CMIIT ID: 2021DJ11482

[Kuroi_Kenshi]

Hi @Udit001,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP240 mouse is lagging and giving delayed responses. Let’s try a few quick checks before arranging a replacement:

Check Surface & Battery

Make sure you’re using the mouse on a flat, non-reflective surface.

Replace the battery with a fresh one.

Re-pair / Reconnect

If wireless with a USB dongle: unplug and reinsert the dongle into a different USB port.

If Bluetooth: remove the device from Bluetooth settings and re-pair it.

Driver Update

Press Win + X → Device Manager → Mice and other pointing devices.

Right-click HP mouse → Update driver.

Test on Another Device

Connect the mouse to a different PC/laptop to confirm if the lag persists.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Udit001]

---

@Kuroi_Kenshi wrote:

Hi @Udit001,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP240 mouse is lagging and giving delayed responses. Let’s try a few quick checks before arranging a replacement:

Check Surface & Battery

Make sure you’re using the mouse on a flat, non-reflective surface.

Replace the battery with a fresh one.

Re-pair / Reconnect

If wireless with a USB dongle: unplug and reinsert the dongle into a different USB port.

If Bluetooth: remove the device from Bluetooth settings and re-pair it.

Driver Update

Press Win + X → Device Manager → Mice and other pointing devices.

Right-click HP mouse → Update driver.

Test on Another Device

Connect the mouse to a different PC/laptop to confirm if the lag persists.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

---

Spoiler

Problem Not Solved yet

Hii..Kuroi_Kenshi

Greetings, 

1) Check Surface & Battery

I used the smooth surface and also used a mouse pad, and I changed the new battery cell.

2) Re-pair/Reconnect.

I already repaired and reconnected the mouse, but it's not working as well.

3) Driver Update

Already updated the driver and also updated the window, but it is not working and having an issue.

4) Test on Another Device

Same condition No new result on another device; it's still lagging.

*Kindly replace it as soon as possible; it's too late to solve a problem for your client.

[Kuroi_Kenshi]

Hi @Udit001,

We understand how important it is to have your device functioning properly, and we're here to assist you.​

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,

[Udit001]

Dear Kuroi_Kenshi,

Thanks for your valuable reply, but this is not a proper response and solution to my problem.

Can you tell me why I would choose an HP product if your service is not on time? In fact, I am currently using an HP laptop and tell others about this brand suggestion.

Kuroi_Kenshi Please tell me if you are not replacing my mouse. Then I have good social media followings on X, Quora, Instagram, Reddit, and Facebook also. I will take my friend's support because it's just not a nice thing to do to lose my trust in your brand, Hewlett-Packard.

Warm Regards,

Udit Bhardwaj

[Kuroi_Kenshi]

Hi @Udit001,

Thank you for your message and for sharing your concerns. I completely understand how frustrating it is when your HP240 mouse is not working as expected.

Since you’ve already tried all the troubleshooting steps and the issue persists, the best way forward is to visit your nearest HP authorized service center. The certified technicians there can thoroughly inspect the mouse, determine whether it needs replacement, and guide you on the next steps.

This approach ensures your device is handled safely and that you receive the appropriate support.

Thank you for your patience and understanding.

Best regards,

[Udit001]

@Kuroi_Kenshi

Thanks for giving your valuable time.

I understand better. HP solved my problem in just 2 min, but I have such a type of problem that I do not go to the HP service center because there is a twist.

This mouse was bought from a physical store, and when I bought this, I got the physical bill copy of that, and I lost it.

So, Kuroi_Kenshi, please help me this time to get out of this, and also, I am suffering from so many problems.

It's a humble request. Log this call and replace the mouse. 

Warm regards,

Udit Bhardwaj (India)