Mouse not working

[BVI22]

I changed the batteries in my mouse, but it is still not working

[Pallipurath]

Hi @BVI22,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that your mouse is not working despite changing the batteries, here are some steps to troubleshoot the problem:

Check the Power:

• Ensure that the batteries are inserted correctly and that the battery compartment is clean.
• Make sure the power switch on the mouse, if present, is turned on.

Reconnect the Mouse:

• For wireless mice, re-establish the Bluetooth or USB receiver connection. Try unplugging and plugging in the USB receiver (dongle) or reconnecting it via Bluetooth.

Test on Another Device:

• Try using the mouse on another computer to determine if the issue is with the mouse or the original computer.

Update Drivers:

• Check the Device Manager on your computer for any errors with "Mice and other pointing devices."
• Update the mouse driver by right-clicking on the mouse in Device Manager and selecting "Update driver."

Run UEFI Test:

• Power Off the Computer: Hold the power button for at least five seconds to turn off the computer.
• Access UEFI Diagnostics:
• Turn on the computer and immediately press the esc key repeatedly (around once every second).
• When the menu displays, press the f2 key to enter the UEFI diagnostics.
• Run Component Tests:
• On the Main Menu, click on Component Tests.
• Select Mouse/Touchpad from the list, choose the test you wish to run, and then click Run once.
• Follow the on-screen instructions to complete the test.

Take care and have an amazing day!

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Regards

Pallipurath.