Mouse pad not working

[BrooklynB]

My mouse pad is not working how do i fix it. I tried to upgrade my Os to windows 8.1 and my mousepad stopped working 

[praveen196]

@BrooklynB Welcome to HP Community!

I understand that the touchpad is not working.

Please perform the below steps:

Check the Mouse options under control panel: 

Start → the Control Panel → Mouse → Buttons tab.  

Check the box labeled "Use MS Office compatible scroll only."  

Also, check the box below labeled "Scroll inactive window only." 

 
If the issue persists, attempt the below steps: 

Attempt using an alternate/external mouse.  

(If that works when the touchpad is disabled on Synaptic software, it would mean that it's a touchpad failure, 

However, if the external mouse doesn't work either, it could be a software/driver issue). 

Uninstall and reinstall the drivers for your mouse: 

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled. 

• 1.   Click on Start and type ‘Device Manager’. 

• 2.   Click Device Manager. 

• 3.   Click + sign next to Mouse. 

• 4.   Right-click on mouse entry and choose "uninstall". 

• 5.   Restart your computer. 

Let me know how it goes.

Keep us posted,

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