Mouse settings must be reset everytime I turn on my computer

[MattTsui]

Hello,

Everytime I start my computer, my mouse does not appear and I have to reset the mouse settings to fix this. I do this by going to Settings>Mouse>Additional Mouse Options>Reset Devices

How can I fix this?

[Riddle_Decipher · Accepted solution]

@MattTsui

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

As I understand mouse profile settings aren't being saved,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you install any recent updates that could have caused these issues?

While you respond to that, 

I have few steps to sort this out: 

• Hold down the Windows key and press R 

• Into the Run, box type Regedit and hit enter 

• In the Registry Editor, navigate to the following 

• HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTP\Install 

• Inside, look for a key named DeleteUserSettingsOnUpgrade 

• If this is present, right-click the key and select Modify 

• Set the Value data field to 0 (Zero) and then click Ok. 

• Close the Registry Editor. 

• Make the Profile setting changes you require in the usual way and save them, then check if they're now retained after a reboot or from waking up the PC from sleep/hibernation mode. 

If you would like to thank me for my efforts to help you, 

 feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" button for my efforts to help you.

Have a great day!