Mouse works on and off

[Caritas]

I use an HP Notebook (sorry, I don't have the model just now, but it is only a few months old and still under warranty). I use a Maxem 3D Optical Mouse which used to work OK on a different laptop, and it also works well on this Notebook sometimes. But, about 50% of the time it just won't work at all. When I remove it and put it back into a different port or even back into the same port it will invariably work (for some time, and then decide not to work). Is there an easy solution to this? How can I tell whether the fault lies with the mouse and not with the usb ports into which it fits?

Thanks in advance. 

[DavidSMP · Accepted solution]

Hi @Caritas,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding issues with the mouse not working properly when plugged into the USB ports of the computer. I will be delighted to assist you here.

Superb description and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did you check this mouse on a different computer for a long time to see if freezes or stops working?
• Did you try other devices on the USB ports of this computer?
• Did you try a different USB mouse on the USB ports of this computer?
• Please let me know the complete model# of the computer to assist you better.

For now please try these steps:

• Please connect other USB devices like a USB external keyboard, US flash drives to the different USB ports of the computer to check if they are recognized and work correctly.
• Try another USB mouse with all the USB ports of the computer and if the other mouse works correctly, then this original mouse is faulty and you need to contact the manufacturer to get it replaced.
• Also, makes sure to update the bios and chispet drivers from this link: http://hp.care/2syreDe please select the country and type the product# of the computer. Then follow the on-screen instructions.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[Caritas]

Thanks David. It looks like my mouse is the problem. I use other devices in the same usb ports and they usually work OK, except my DVD drive which only plays CDs!

[Chimney_83]

Thanks for the reply, please do test the mouse on a different computer and check. 

Please do post your technical queries on our Forums for assistance.