Mousepad and keyboard stopped working

[lauren_0311]

Last week my laptop's keyboard and mouse pad stopped working. I have to use the touchscreen keyboard to use my laptop. I have tried restarting and resetting my laptop but neither has worked.

[Raj1788]

@lauren_0311

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Are you facing this issue after the update?

Have you tried any troubleshooting on your own?

I recommend you follow the below steps and check whether the issue is resolved.

Go to the key HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTP\Defaults

Change the value of the first 3 string entries of PalmKms to 0.

I recommend creating a backup of your registry if you are not comfortable making changes.

If the issue persists try updating the BIOS and other drivers using HP support assistant.

Refer to this article to know more information about using the HP support assistant.

Then please go to the recovery manager to check the keyboard and mouse. If it works there the issue could be software related. If not then it is a hardware issue with the unit.

Steps to go to recovery manager.

• After a hard reset power down the unit.
• Then please keep tapping the “ESC” key gently several times as soon as you power on the unit.
• It brings up the startup menu if the keyboard works.
• Here please press F11 to get into recovery manager. Please check if the touchpad works here with the mouse disconnected.
• If it works great, the issue could be software related.
• Also, try the keyboard in the command prompt.
• To do this please select troubleshooting>advanced options>command prompt and type all the keyboard characters to check if they print correctly. The command prompt window is a black window.
• If everything works fine, then please try to perform a system restore to an earlier time before the issue occurred. Link for system restore: http://support.hp.com/us-en/document/c03327545 “ select the option “Restore your computer when Windows cannot start normally”
• If this does not work please back up all your files and perform a complete system recovery to factory settings from this link: http://support.hp.com/us-en/document/c03327545 Select the option “Recovery when Windows 10 does not start correctly”

Some links that could be helpful.

Link for keyboard issues:  HP Notebook PCs - Notebook Keyboard Troubleshooting (Windows 10, 😎

Link for touchpad issues:  HP Notebook PCs - Using the TouchPad or ClickPad (Windows 10)

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)!