Multiple Issues with HP 250 G7 Notebook PC: Battery, Overheating, and Sudden Shutdown

[Anjima]

Dear HP Support Team,

I am experiencing several issues with my HP 250 G7 Notebook PC running Windows 11. Here are the details:

1. Battery Issues:
   • The battery status shows: "The battery is functioning correctly, but due to normal aging, the battery life between charges is now significantly shorter than when the battery was new."
   • The charge drops even when the laptop is not in use, and it takes a long time to charge fully.
2. Overheating and Shutdowns:
   • The laptop becomes very hot during use.
   • It suddenly shuts down without warning.
3. Error Details:
   • Failure ID: REEOOW.

I would like to know:

• Is a replacement battery available for purchase for my laptop model?
• What would be the cost and process to replace the battery?
• Are there alternative solutions to improve battery performance and prevent overheating?

Additional Details:

• No recent software or driver changes have been made.
• I am using a wireless internet connection.

Please let me know how to resolve these issues. 

[erico]

I looked at your thread from 2022 and wonder why you are asking about the issue. 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/battery-601/m-p/8273751

It was asked and answered and you marked the post from a different HP Expert as the solution.

This is the same laptop, so have the battery replaced again.

The Maintenance & Service guide (Chapter 3, page 17, item 18)

http://h10032.www1.hp.com/ctg/Manual/c06208783.pdf

Battery description           HP Part number

Battery (3-cell, 48 Whr)      L11119-855