Multiple Keys on Keyboard do not work.

[OneDrive365]

Well, my keyboard has several keys not working. Those are the b, n, caps lock, and f8 keys. I run Linux Mint, so drivers are always very new compared to Ubuntu LTS. When I use an external keyboard, everything works fine on it. I have been using Onboard (The on-screen keyboard in Linux Mint) to type this. I have cleaned under all the keys to see if that was my issue. It was not. How can I get this fixed?

Thanks,

Adam Page

[Raj_05]

Hi @OneDrive365,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If multiple keys on your HP laptop's keyboard are not working, there could be several reasons for this issue. Here are some steps you can take to diagnose and potentially resolve the problem.

Restart Your Laptop: Sometimes, a simple restart can resolve keyboard issues caused by temporary glitches.

Check for Physical Damage: Inspect the keyboard for any physical damage, such as spills, crumbs, or loose keys. If you find any debris, try cleaning the keyboard with compressed air and a soft brush.

Test in Safe Mode: Boot your laptop into Safe Mode (if the keys work here, it might indicate a software conflict or driver issue). To enter Safe Mode in Windows, restart your computer and repeatedly press the F8 key or Shift+F8 during the boot process. In some newer versions of Windows, you may need to use the Windows Recovery Environment to access Safe Mode.

Check for Driver Updates:

• Go to the HP website and search for your laptop model.
• Download and install the latest keyboard and chipset drivers for your laptop.
• Restart your laptop after installing the drivers.

Use an External Keyboard: Connect an external USB keyboard to your laptop and check if it works. If it does, it may indicate a hardware issue with your laptop's built-in keyboard.

Run Windows Troubleshooter:

• Open the Windows Settings by pressing Windows key + I.
• Go to Update & Security > Troubleshoot.
• Under "Find and fix other problems," select "Keyboard" and run the troubleshooter.

Check Keyboard Language Settings:

• Make sure your keyboard layout is set correctly. Go to Settings > Time & Language > Language.
• Ensure that the correct language and keyboard layout are selected.

Check Accessibility Options:

• Sometimes, accessibility options like Sticky Keys or Filter Keys can cause keyboard issues. Go to Settings > Ease of Access > Keyboard and make sure these options are turned off.

Create a New User Profile: Create a new user profile and check if the keyboard works there. If it does, your original user profile might be corrupted.

Check for Physical Hardware Issues: If none of the above solutions work, there may be a hardware problem with the keyboard or its connection to the laptop's motherboard. In this case, you may need to contact HP support or a professional technician for repair or replacement.

Remember to back up your data before performing any major troubleshooting or hardware repair steps to prevent data loss.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support