In the last few days multiple keys on my keyboard have stopped working, I have had no problems at all for the whole time I've had the laptop then suddenly a few days ago quite a few of them have stopped working (I have had to use the on-screen keyboard for some of this!). I don't know if this is coincidental with a windows update a few days ago
I knew some didn't work but after having done a keyboard tester there are quite a few more, the 14 keys that no longer work are as follows:
F1, F8, F12, Prt Scn, Scroll Lock, +/=, Caps Lock, B, N, Insert, Delete, 7 (on Numpad) and / (on Numpad)
I have tried different fixes. HP Support Assistant and Windows Update are both up to date, multiple restarts have been done. I have tried uninstalling the keyboard driver and restarting to reinstall it.
I have tried pressing Escape when it restarts and nothing happens
Please advise if there's anything else I can do to fix this?
I have gone through your Post and would like to help
If the Keyboard Test failed during the F2 Diagnostic, please contact HP Support for replacement Keyboard
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
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