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Message 1 of 2
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Multiple keys on keyboard not working

HP Recommended
Pavilion 15-cb0xx
Microsoft Windows 10 (64-bit)

In the last few days multiple keys on my keyboard have stopped working, I have had no problems at all for the whole time I've had the laptop then suddenly a few days ago quite a few of them have stopped working (I have had to use the on-screen keyboard for some of this!). I don't know if this is coincidental with a windows update a few days ago

 

I knew some didn't work but after having done a keyboard tester there are quite a few more, the 14 keys that no longer work are as follows:

F1, F8, F12, Prt Scn, Scroll Lock, +/=, Caps Lock, B, N, Insert, Delete, 7 (on Numpad) and / (on Numpad)

 

I have tried different fixes. HP Support Assistant and Windows Update are both up to date, multiple restarts have been done. I have tried uninstalling the keyboard driver and restarting to reinstall it.

I have tried pressing Escape when it restarts and nothing happens

 

Please advise if there's anything else I can do to fix this?

 

1 REPLY 1
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Message 2 of 2
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HP Recommended

@justausername

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

If the Keyboard Test failed during the F2 Diagnostic, please contact HP Support for replacement Keyboard

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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