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‎03-02-2023 12:36 PM

HP Recommended
Product: HP Spectre x360 - 13t-ae000 CTO

Powered up laptop and  external monitor was not displaying.  The USB-C hub and monitor worked fine from another laptop.  HP Hardware diagnostics said it could not run on my system and had no specifics on what to install.  Installing latest diagnostics did not resolve it.  So what is issue?  USB port? Display driver?   Solutions was  not to update drivers or BIOS but rather

 

  • From a powered down condition, press and hold the power button for 5 seconds.

Why?

 

Category:
1 REPLY 1

‎03-03-2023 07:08 AM

HP Recommended

@peter941 

 

Welcome to the HP support community.

 

I understand that you trying to connect an external monitor, I am glad to assist you

Follow the steps mentioned in this HP document to connect the external monitor:- Click here

 

Keep me posted

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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