Multiple warnings WHEA Logger Event 17

[DonT54]

New HP Envy as of last Friday for my wife and getting multiple warnings in Event Viewer of WHEA Logger Event 17. I have the latest chip-set and bios installed and all drivers are up to date. No pending updates in Support. Geek Squad did a tune up and said not to worry about them as the Laptop was running perfectly. I have been doing investigating on the net and saw this warning was a problem for many users of laptops of different brands especially HP since 2016. Please let me know if there is a fix or not.

Thank you

Log Name:      System

Source:        Microsoft-Windows-WHEA-Logger

Date:          9/10/2019 5:55:35 PM

Event ID:      17

Task Category: None

Level:         Warning

Keywords:     

User:          LOCAL SERVICE

Computer:      LAPTOP-

Description:

A corrected hardware error has occurred.

Component: PCI Express Root Port

Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x0:0x1C:0x4

Secondary Bus:Device:Function: 0x0:0x0:0x0

Primary Device Name:PCI\VEN_8086&DEV_9DBC&SUBSYS_85E5103C&REV_F0

Secondary Device Name:

Event Xml:

  <System>

    <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />

    <EventID>17</EventID>

    <Version>1</Version>

    <Level>3</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8000000000000000</Keywords>

    <EventRecordID>9922</EventRecordID>

    <Correlation ActivityID="{83c6b604-0e72-4a8e-bb51-c9f451c445df}" />

    <Execution ProcessID="5516" ThreadID="11316" />

    <Channel>System</Channel>

    <Computer>LAPTOP- </Computer>

    <Security UserID="S-1-5-19" />

  </System>

  <EventData>

    <Data Name="ErrorSource">4</Data>

    <Data Name="FRUId">{00000000-0000-0000-0000-000000000000}</Data>

    <Data Name="FRUText">

    </Data>

    <Data Name="ValidBits">0xdf</Data>

    <Data Name="PortType">4</Data>

    <Data Name="Version">0x101</Data>

    <Data Name="Command">0x10</Data>

    <Data Name="Status">0x407</Data>

    <Data Name="Bus">0x0</Data>

    <Data Name="Device">0x1c</Data>

    <Data Name="Function">0x4</Data>

    <Data Name="Segment">0x0</Data>

    <Data Name="SecondaryBus">0x0</Data>

    <Data Name="SecondaryDevice">0x0</Data>

    <Data Name="SecondaryFunction">0x0</Data>

    <Data Name="VendorID">0x8086</Data>

    <Data Name="DeviceID">0x9dbc</Data>

    <Data Name="ClassCode">0x30400</Data>

    <Data Name="DeviceSerialNumber">0x0</Data>

    <Data Name="BridgeControl">0x0</Data>

    <Data Name="BridgeStatus">0x0</Data>

    <Data Name="UncorrectableErrorStatus">0x0</Data>

    <Data Name="CorrectableErrorStatus">0x1</Data>

    <Data Name="HeaderLog">00000000000000000000000000000000</Data>

    <Data Name="PrimaryDeviceName">PCI\VEN_8086&amp;DEV_9DBC&amp;SUBSYS_85E5103C&amp;REV_F0</Data>

    <Data Name="SecondaryDeviceName">

    </Data>

  </EventData>

</Event>

[KrazyToad]

@DonT54

I suggest you perform the following steps to check and repair any Windows error

1. Press Ctrl+Alt+Del, select Task Manager.

2. From the File menu, select Run new task.

3. Put a check mark next to Create this task with administrative privileges and tap or click OK.

4. Type cmd and hit Enter.

5. Type the following commands in same order in the Command prompt window:

a. Type sfc /scannow and press Enter.

(This command scans and verifies the integrity of all protected system files and replaces incorrect versions with correct versions).

b. Type Dism /Online /Cleanup-Image /ScanHealth and press Enter.

c. Type Dism /Online /Cleanup-Image /CheckHealth and press Enter.

d. Type Dism /Online /Cleanup-Image /RestoreHealth and press Enter.

(These commands fix any files that System File Checker can't repair and Windows corruption errors).

e. Close the command window.

f. Restart the system.

Also download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[DonT54]

Thank you for your response but I have done all that you mentioned above and in fact several times already. This warning that I and others are getting has been a known problem for several years now and if you do a search on this WHEA logger event 17 warning you will find numerous discussions and I have yet to find a fix. This occurs in many other name brand laptops as well especially with HP. HP has know about this since I believe 2016 and nothing has been done to remedy this. I appreciate your suggestions on what to do but that does not come close of getting rid of the warnings. My wife's laptop is running perfectly with no pending HP and Microsoft updates to install. There are no integrity errors in SFC or DISM.

Respectfully

[KrazyToad · Accepted solution]

@DonT54

At this point I suggest you contact HP Support and our Support Engineer should be able to remote into the Notebook and sort this out

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

Thank you