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‎07-13-2018 06:17 PM

HP Recommended
Product: P1A95UA#ABA
Operating System: Microsoft Windows 10 (64-bit)

Hi, so today I noticed that the orange led light that is normally lit when my computer is on mute doesnt appear at all. However, the mute button itself works perfectly fine. I wanted to know if this is a serious thing. And how can I fix it? Thank you.

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-15-2018 01:05 AM - edited ‎07-15-2018 01:08 AM

HP Recommended

@Lolita240

Yes. Optionally you could first Uninstall without deleting driver and restart your laptop to let it reinstall the stored driver. If that doesn't help wit the Mute light go through the process again and delete the driver and reinstall the new one you have downloaded and saved.

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View solution in original post

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6 REPLIES 6

‎07-13-2018 11:54 PM

HP Recommended

Try reinstalling the Audio driver:

https://support.hp.com/us-en/drivers/selfservice/hp-15-af100-notebook-pc-series/8543365/model/896140...

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‎07-14-2018 04:46 PM

HP Recommended

Hi, thank you for taking the time to review my question. The link you provided shows me two download files of the audio driver. Do i download both or just one? And do I unistall the driver already in my computer first or can i just install from the link you gave me without uninstalling anything? Sorry, I'm new.

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‎07-14-2018 04:58 PM

HP Recommended

Install this driver. It might be best to uninstall the other fisrt:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-15-af100-notebook-pc-series/8543365/mo...

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‎07-14-2018 09:35 PM - edited ‎07-14-2018 09:35 PM

HP Recommended

I have one more question: when I go to uninstall the driver, should I select the option to delete the driver software from my device?

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‎07-15-2018 01:05 AM - edited ‎07-15-2018 01:08 AM

HP Recommended

@Lolita240

Yes. Optionally you could first Uninstall without deleting driver and restart your laptop to let it reinstall the stored driver. If that doesn't help wit the Mute light go through the process again and delete the driver and reinstall the new one you have downloaded and saved.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎07-15-2018 05:47 PM

HP Recommended

Thank you so much! Uninstalling the driver while keeping the driver software did the trick  :generic:

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