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‎05-04-2020 02:12 PM

HP Recommended
Product: HP Spectre x360 - 13-4193nr
Operating System: Microsoft Windows 10 (64-bit)

I've formatted my computer and reinstalled Windows 10 x64 from a USB drive created with MS Media Creation Tool. Then I've HP Support Assist and installed everything.

The Mute key works and the OSD displays correctly the volume bar as muted. But the light on the key doesn't turn on. I've manually installed the latest sound driver, to no avail.

3 REPLIES 3

‎05-12-2020 08:43 AM

HP Recommended

@Djago


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Was the Mute button LED working before you reinstalled the Operating System?

 

Please ensure you have the latest BIOS installed https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101310.exe

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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‎05-12-2020 10:49 AM

HP Recommended

Hi

 

That's a bit late for an answer, but thanks.

Mute LED was walking prior installation. BIOS was latest, and driver was latest. I've uninstalled the newest driver and let Windows install default one. Then Windows updated it to a newer version than default, but not to the one that's on HP's page.

With THAT driver (I mean, the default updated by Windows), LED works.

With the driver on the HP page, it does not.

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‎05-13-2020 09:34 AM

HP Recommended

@Djago


We're extremely sorry about the delay. Due to the current global situation, we're seeing an influx of customers coming in for support and we are working with reduced work force and limited infrastructure to support our customers. 

 

I'm glad you got this issue sorted out

 

Do visit our HP Support Community and drop us a message anytime you need help

 

Thank you 


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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