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‎08-20-2024 10:35 PM - last edited on ‎08-21-2024 10:33 AM by

HP Recommended
Product: HP 17.3 inch Laptop PC 17-c0000 (320M3AV)

I bought a new HP laptop from Amazon about 10 months ago. I can verify the purchase that it was bought new with a one year warranty. The charger that came with the laptop is HP part number L25296-001. It just suddenly stopped working one day when I plugged it back into my laptop. My laptop can run off a battery now, so I am not able to use it without a working charger. I want to apply for a replacement before the warrant runs out, but I do think HP laptop chargers have individual serial numbers. Is there any way I can contact HP directly to apply for a replacement charger?

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1 REPLY 1

‎08-21-2024 12:48 PM - edited ‎08-21-2024 12:52 PM

HP Recommended

Laptop power adapters do not have individual serial numbers.

 

 

Start at the Official HP web page below at the link.

 

https://support.hp.com/us-en/contact

 

 

With the length of time it will take to have a new power adapter sent to you, you may be better off purchasing a new one out of you own pocket. At @ $10-13.00 USD it isn't much of a bite.

https://www.google.com/search?sca_esv=736aef29f1ec0651&q=HP+L25296-001&source=lnms&fbs=AEQNm0AiWqXpw...

 

 

 


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