My 3.5mm headphone didn't fit my laptop even it has 3.5 jack

[IAmN]

My laptop has a 3.5 mm combo jack, but when I plugged in the headphone (also 3.5 mm) It didn't get in. Is this a hardware or software defect ? Please help me.

[The_Fossette · Accepted solution]

@IAmN,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are unable to connect a 3.5mm headphone to the computer.

Don’t worry, I assure you I will try my best to get this sorted.

Have you tried using different headphones?

All the 3.5mm headphones should fit properly in the headphone jack. If you have tried more than one headphone and facing the same issue, then it might be a hardware issue.

I recommend you contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[IAmN]

@The_frossette

Thanks for your reply. I've follow your instruction and i realize it's hardware issue. How can i fix it ?

[asmita6658]

@IAmN

I'd suggest you Contact HP in your region regarding the service options for your computer.

Have a great day!