My AC Adapter doesnt work

[lETICIADSLOBO]

Hey, 

I have an HP Notebook - 15t-da0000 CTO, with an AC adapter 854054-002, imput 19.5 Vdc e 2.31A.

I travelled with it and when I came back, suddenly my AC Adapter stopped working while the notebook is on. The light on laptop besides the ac adapter port is on when I connect it, but the laptop doesn't recognize it and the battery is discharged. Only when the power is off or is in sleep mode that the battery is charging. 

Anyone knows why this is happening? 

[The_Fossette]

@lETICIADSLOBO

I reviewed your post and I understand that battery is not getting charged when the computer is powered on.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS from the below link and check whether the issue is resolved.

https://support.hp.com/in-en/drivers

If you continue facing the issue, then reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager.

Here is how you do it.

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe