My CD drive stops playing audio CDs after 2 minutes,

[aloe11]

I have a brand new HP Notebook - 17-ca0007na bought a couple of weeks ago. Today was the first time I have tried to play an audio CD in the CD drive. It will play a CD for around 2 or 2 and a half minutes, then it will stop and Media Player will no longer recognise there is a CD in the drive.

I've tried all the suggestions in the HP Customer Support Knowledge Base:

Tested different audio CDs (the same thing happens with all of them, although they play correctly on other devices)

Tested the drive for hardware failure (all tests passed but did not do the last test in the list as I did not have a writable CD)

Checked the drive status in Device Manager (the system says it's working properly) and uninstalled (nothing changed)

Enabled Auto Play (made no difference)

I have not used System Restore to go back to a time when the drive played the disc as it's brand new and it's never worked! Does anyone recognise this problem? Could it be an issue with a driver? All suggestions gratefully received. Thanks in advance.

[The_Fossette]

@aloe11,

Welcome to the HP Support Community!

I recommend you update the BIOS from the below link and check if it helps.

https://support.hp.com/in-en/drivers

If you continue facing the issue, I recommend you perform a reset on the computer following the steps in the below article.

https://support.hp.com/in-en/document/c04742289

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[aloe11]

Many thanks for your suggestions. Unfortunately, neither solved the problem. I noticed another poster has the same issue so I've asked him to let me know if anything helped with his CD drive.

[The_Fossette]

@aloe11,

I recommend you perform a system reset on the computer following the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c04742289

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[aloe11]

Resetting the system had no effect but then I found the ODD update in the Firmware section. After installing, it seems to have corrected the problem and I can play CDs again! Thanks for your help.

[The_Fossette]

@aloe11,

Perfect, I am really glad to hear that!

If any other questions arise, please feel free to write back to me.

Cheers!