My Computer Has A Cracking Sound When Trying To Close

[LPerk7]

When I’m trying to close my laptop down-it has a cracking sound and it’s detaching on the corner. I looked and a tiny screw is missing. I have to snap back in place.

[Dragon-Fur]

@LPerk7 

Welcome to the HP User Community.

My suggestion:  Stop opening and closing the case.

Yes, I get it - this is a "laptop" and it should open and close.

It sounds like the hinge assembly is breaking free.

It won't get better and it might well get a lot worse.

What if?

Make sure you have your data backed up to OTHER than the local computer.

It does not matter how you back up the data - just make sure your personal files are available if the computer stops working.

Back up using Cloud storage, USB drive, whatever means suits your situation.

If you wish to do so, create an Image of the entire Operating System.

Several of our team recommend this software - there is a free version that certainly works...

    Download and install Macrium Reflect (MR) from here: https://www.macrium.com/reflectfree

What else?

If the computer is in Warranty, it is worth submitting a case to HP Support to find out if there are Warranty repair options.

References / Resources

HP Support - Technical Support for Devices in Warranty

Registered Devices in Warranty:  Select a method and contact HP Support…

Open website  HP World-Wide Support

Select your region and follow the prompts

Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

Reminders - READ

• Case submission to HP Support is available to those whose devices registered and are still in Warranty.
• Some regions display phone / chat contact information only after the case is submitted online

• Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.
• HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.
• If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

• HP Phone numbers you find on the Internet have likely been hijacked.  Old HP phone numbers – those no longer used by HP since the move to “online” case submissions  – might have been hijacked.  Do not be a victim.  Be Careful.

=====================================================================

HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

• HP Limited Warranty Statements | HP® Official Site
• HP - Global Warranty and FAQs
•  HP PCs - Damage Not Covered by the HP Standard Limited Warranty

=====================================================================

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

Open Product Home

Enter the type and name of your HP device

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"