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My DVD drive can't read DVD-9

250 G3
Microsoft Windows 10 (64-bit)

Hi ,

I'm using HP 250 G3 Notebook and my DVD Drive doesn't read  DVD-9 (DVD Dual Layer): just makes some noises for 4-5 seconds and stops (my DVDs-9 are of good quality from official movie distributors).

Writing and reading of DVD-5 works OK.

Uninstalling of DVD-ROM in  Device Manager doesn't help.

Updating of notebook BIOS to F.47( Rev.A  Jun 25, 2019) doesn't help.

Looks like this is DVD Drive firmware problem, but I can't find DVD firmware update for Windows 10 for this model.


My DVD drive info:

model DU8A5SHL, firmware ZH63;



Thank you for advise.

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Message 2 of 2
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HP Recommended

My DVD drive can't read DVD-9


Been a long time since I used one of these, having switched over to USB sticks long ago, but from what I recall, using DL disks was a very difficult process as it not only depended on the Brand of disk, but also some disks in a pack would not work.


You could try a different brand of disk -- as the specs for this drive clearly show that it is DL-compatible.

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