11-19-2019 01:55 PM - edited 11-20-2019 12:34 PM
I'm using HP 250 G3 Notebook and my DVD Drive doesn't read DVD-9 (DVD Dual Layer): just makes some noises for 4-5 seconds and stops (my DVDs-9 are of good quality from official movie distributors).
Writing and reading of DVD-5 works OK.
Uninstalling of DVD-ROM in Device Manager doesn't help.
Updating of notebook BIOS to F.47( Rev.A Jun 25, 2019) doesn't help.
Looks like this is DVD Drive firmware problem, but I can't find DVD firmware update for Windows 10 for this model.
My DVD drive info:
model DU8A5SHL, firmware ZH63;
Thank you for advise.
11-20-2019 12:13 PM
Been a long time since I used one of these, having switched over to USB sticks long ago, but from what I recall, using DL disks was a very difficult process as it not only depended on the Brand of disk, but also some disks in a pack would not work.
You could try a different brand of disk -- as the specs for this drive clearly show that it is DL-compatible.
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