My DVD player stopped working on my HP laptop

[John2013]

I have an HP laptop.

Model: G72-B6OUS

Serial:  [Personal Information Removed]

When I put a DVD into the laptop it doesn't play.  I tried Windows Media Player, QuikTime and Real Player with no success.

 When I go to Device Manager I see Device Status:  Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

I tried downloading the device driver and it failed:  HP CDDVDW TS-L633R

How do I fix this problem?

[DavidPK · Accepted solution]

Hi,

Try following the procedure under the sub-heading 'Let me fix it myself' on the link below to remove the Upper and Lower filters and see if this helps the issue.

http://support.microsoft.com/kb/982116

Regards,

DP-K

[John2013]

Fixed...deleted the upper filter and there was not a lower filter to delete.  

Restarted my laptop and now my DVD player works.

THANKS!!!

[DavidPK]

Hi,

You're welcome and good to hear it's working

All the best,

DP-K

[gm2540]

This actually works. 

I registed for this forum just to say that becuase I hate it when people leave solutions and you are left wondering if ti really works or not............

My good deed for the day:)

[catlover26]

I have gone through the steps that I found on the forum. When it came to the step to 'Manually fix corrupted registry entries' I could not locate the upperfilters. I would appreciate any help with this.

[bookman5151]

my dvd player shows up in device manager and will read a disk with information on it but if i put a blank cd or dvd into the player windows 7 64 bit will not find the player

[skay8n]

Yes mine stopped completely working after the new windows 10 update and nothing worked until i downloaded hp support assistance and after that i jst checked out the program and it has the available updates that you can download from their site and i downloaded the cyberlink media software and it fixed everything they also have the one where u can download to make your own videos, i'm proud to say the hp solutions is the answer to your problems and gl guys.

[skay8n]

Fixing the registry doesnt help at all, jst download hp solutions and check it out and go to their site through it and download cyberlink media software it totally works because after i downloaded windows new update i couldnt play dvds for a long time until i done this and my problems are solved.