My F6, F7, and F8 Keys are not working

[Kylemb]

The F6, F7, and F8 keys on my keyboard are broken which is inconvenient because they function as volume up, down and microphone mute/unmute respectively. All other function keys work normally. I am trying to figure out the cause and hopefully a solution to make these keys work again. Here's what I know:

-F6, F7, F8 (Fn pressed or not) do not register when pressed during a keyboard test using HP Hardware Diagnostics for Windows. 

-F6, F7, F8 (Fn pressed or not) do not register when pressed in my computer's BIOS menu before booting windows.

- I have reinstalled my computer's keyboard drivers to no avail. 

-I have reset my computer's OS to no avail. 

-I have scanned my computer three times using the system file checker and have repaired file corruption when it was detected on the first scan. 

(Apologies if I explained any of this wrong I'm not great with computers.)

It seems like I've tried almost everything that most forms suggest. Is there anything that I'm missing that might solve the issue or can I confidently conclude that there is something physically wrong with my keyboard's hardware? Are there any ways to determine if this is a hardware or software issue? Please let me know if you have any insight. 

[Rainbow23]

Hi @Kylemb

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

As you have already tried all the troubleshooting steps, this could be a hardware issue with the unit and may need repair. We need to provide the solution to this issue in a private message as this information cannot be shared on a public post.

I have sent you a private message with this information. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Keep me posted and have a great day ahead! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping