• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎11-10-2022 08:52 AM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 15-ed1000 IDS Base Model
Operating System: Microsoft Windows 11

HP laptop will not charge when using laptop.  I already ordered a valid AC adapter and it did not fix the issue.  Why does my laptop charge when powered off or when the lid is closed?

Category:
7 people had the same question
1 REPLY 1

‎11-13-2022 06:02 AM - edited ‎11-13-2022 06:07 AM

HP Recommended

The usual reason for that is an issue with the BIOS or a disruption in communication between the SMART battery internal controller and the Embedded controller on the notebook's system board.

 

Since your notebook will charge when it is turned off, the charging system in the system board is working but there is a firmware issue causing a no charge  scenario when the notebook is turned on.

 

 

If you get to the point in the video where you find that you need to install the latest update to the BIOS, which includes updates to the embedded controller and battery controller, the link you need is below this line

https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-envy-x360-convertible-laptop-pc-15-ed1...


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.