My HP Envy x360 Right Hinge Broken

[Kimiowa]

I went to close the lid on my HP x360 Envy laptop and it had a little resistance and I heard a cracking noise.  A broken screw fell out from the right hinge.  If I tried to close the lid, it would start to separate from the screen.  I had to transport it with the lid open to the repair shop.  They told me that there was a 99% chance that the screen would break if he tried to repair the hinge.  That would cost another $200 for me to fix it. (Which I can NOT afford)   I bought this laptop brand new, and it wasn't cheap.  I thought it would last me a long time.  It has Windows 11 upgrade capability, so it's far from DEAD.  I understand there is a Class Action Lawsuit against HP for the defective hinge.  What will HP do to compensate me for repairs?  And/ Or do I need to join the class action  lawsuit and how?

Kim In Iowa

[Kuroi_Kenshi]

Hi @Kimiowa,

Welcome to HP Support Community!

Thank you for reaching out regarding your laptop. 

We understand how important it is to have your device functioning properly, and we're here to assist you.​

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,