My HP Laptop Keyboard and Mouse Not Working

[krisgnakashyap]

My HP Laptop Keyboard and Mouse Not Working

[Max3Aj]

Hi @krisgnakashyap, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I'm sorry to hear that you're having trouble with your HP laptop's keyboard and mouse. Let's try a few troubleshooting steps to get them working again:

Restart Your Laptop
*Hold the power button for 10-15 seconds until the laptop shuts down.
*Turn it back on and check if the keyboard and mouse work.
 

Check External Devices
*If you have a USB keyboard/mouse connected, unplug them.
*If using a docking station, disconnect and try again.

Check for Physical Issues:

• Ensure that the keyboard and mouse are properly connected if they are external devices.
• For wireless devices, check the batteries and ensure they are turned on.

Update or Reinstall Drivers:

• Go to Device Manager.
• Find the keyboard and mouse under the respective categories.
• Right-click and select Update driver. If that doesn't work, try Uninstall device and then restart your laptop to reinstall the drivers automatically.

Check BIOS Settings:

• Restart your laptop and enter the BIOS setup (usually by pressing F10, F2, or Del during startup).
• Ensure that the keyboard and mouse are enabled in the BIOS settings.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support