My HP Notebook goes into Calibration Mode after couple of weeks since calibration

[CipINFINIT]

Hello there! I'm having a problem with my HP 15 notebook whenever i'm using it. I've calibrated the battery around 4 times already through almost 6 months of owning this laptop. I never discharged the battery under 20%, constantly discharging it to 30-40% from 100%. My configurations are set as Maximum Performance while plugged on AC, and Better Battery life when being on the battery.
I don't know if my device's battery starts to degrade, but constantly having to calibrate this is not my thing, because it can do worse damage to the battery as far as i know.

Is there any way to send my computer to HP to get it repaired since this device is still under warranty? Also the cooling fan starts to do like a vibrating noise when it's running at maximum speed. I have no idea if this computer has been ever fine since it started to operate like a piece of garbage after a month or two since i purchased it, but if i buy a new computer from HP, i expect to have some good reliability since i know this company is known for being reliable. Like, excuse me to say but this product works so bad that it makes me use my 2012 HP EliteBook 2560p with it's fan being on when plugged on AC. If there is anyone willing to provide me a HP Customer Support phone number for Romania, thank you for your help. Else, i might look to Dell machines or even Asus since HP disappoints me...

[ub6424]

Hello @CipINFINIT 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we focus on the <battery> problem ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[CipINFINIT]

Here are the requested screenshots. Since this issue persists i'm really willing to give up on HPs. On this laptop i have battery issues, on my old 2012 HP Compaq Pro 6300 SFF i changed the motherboard 2 times in 1 year. Literally HP starts to be a nonsense with crap home and second hand products.

[ub6424]

Hello @CipINFINIT 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Firmware Pack (Intel Processors)

F.57 Rev.A

79.9 MB

Oct 3, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Intel Dynamic Tuning Driver

8.7.10401.16510 Rev.A

7.8 MB

Dec 22, 2020

Download

Intel Management Engine Interface (MEI) Driver

2035.15.0.1807 Rev.A

17.4 MB

Dec 22, 2020

Download

Intel High-Definition (HD) Graphics Driver

30.0.101.1191 Rev.A

490.3 MB

Jul 7, 2022

Download

Realtek High-Definition (HD) Audio Driver - Tiger Lake

6.0.9254.1 Rev.A

406.8 MB

Mar 23, 2022

Download

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.208 Rev.S

Download

(6) Restart Windows

(7) Test your notebook

(8) Please report your results

[CipINFINIT]

So it seems like i gotta update my system...
Hmm, alright i guess, though i don't get it why the Diagnostics are placed on my SSD's UEFI partition...maybe it's a HP way to keep the main things outdated but to force users maintain windows on their devices. Still, i have no explanation, but thanks for the reply! I'll try updating my system because it might help it with something...

[ub6424]

Hello @CipINFINIT 

Keep an eye on the notebook and report back if you are satisfied with the solution or not.

Kind regards

[CipINFINIT]

Hello there!
So far i fixed the battery issue, from 2 hours of battery life i got 9 hours now. I had to update the Diagnostics UEFI since i erased my NVMe drive for installing Windows 10 instead of the stock 11. I remembered i also been gaming a bit on the battery so perhaps that triggered the support assistant to Calibration Mode. I've seen the last BIOS update but i'm unsure if it's safe, so if anyone out there sees this, please let me know.

I still have to do a couple of updates on this computer's firmware, yet i don't know really how to keep my machines up to date since i always ran on 2012 outdated HP computers. Thank you for your help on this ticket.

[ub6424 · Accepted solution]

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@CipINFINIT wrote:

... Thank you for your help on this ticket.

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Hello @CipINFINIT

You're welcome !

Good luck