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- My HP OMEN 15-dc0xxx is showing a "plugged in, not charging"...

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04-12-2020 03:16 AM
I have noticed a recent problem with my HP omen,
that the battery is stuck at 94% and when I plug the charger it writes "plugged in, not charging".
what are the possible solutions, knowing that the battery is internal and no way for me to remove it.
thank you for you help
Solved! Go to Solution.
Accepted Solutions
04-15-2020 03:33 PM
I reviewed your post and I understand that the battery is not getting charged correctly.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you update the BIOS from the below link and check whether the issue is resolved.
https://support.hp.com/in-en/drivers
If you continue facing the issue, then reinstalled Microsoft ACPI-Compliant Control Method Battery under the device manager.
Here is how you do it.
Step 1: Click the Windows “Start” button and right-click “Computer.”
Step 2: Click “Manage,” then “Device Manager.”
Step 3: Click the “Batteries” section. A list of devices will appear.
Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”
Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
04-15-2020 03:33 PM
I reviewed your post and I understand that the battery is not getting charged correctly.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you update the BIOS from the below link and check whether the issue is resolved.
https://support.hp.com/in-en/drivers
If you continue facing the issue, then reinstalled Microsoft ACPI-Compliant Control Method Battery under the device manager.
Here is how you do it.
Step 1: Click the Windows “Start” button and right-click “Computer.”
Step 2: Click “Manage,” then “Device Manager.”
Step 3: Click the “Batteries” section. A list of devices will appear.
Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”
Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee