My HP OMEN 16-c0043ns is not working as it should

[juanmaaa1234]

Since I bought my computer I have been noticing that it did not work properly.

My computer is not able to run a virtual machine correctly.

It has many bugs, suddenly it stays as if the windows key is pressed and until I restart it does not work properly.

If the computer has been running for more than 1 hour, the touchpad does not detect my finger, I have to use an external mouse if it is not impossible to use it.

[Dilip_18]

Hi@LOVENEET04,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the OMEN Gaming Laptop PC.

I have a few recommendations 

• Update your Notebook computer to the latest BIOS from HP.COM.
• Make sure the Windows and HP support assistant updates are up to date. 
• Try doing Reset PC Keep my files from windows and check if it works.

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

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