My HP Pavilion's left hinge broken. It was not dropped or damaged in any way

[Laurie3825]

My HP Pavilion's left hinge broken. This happened spontaneously. Now, it is getting worse every day. I don't dare close it. 

[zoey7886]

@Laurie3825, Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message? 

Need help finding your product number? We've got you covered! Check out this handy guide:  
https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

We're looking forward to helping you get back up and running! 

Regards, 

[Laurie3825]

Hi Zoey, here is my Product info.

HP ENVY x360 Convertible Laptop PC 15-ed1000 IDS Base Model

Product

169W4AV

[zoey7886]

@Laurie3825. Welcome to the HP Support Community! 

We're here to help you tackle that broken hinge which is out of warranty! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards,