My HP Spectre is literally coming apart at the seams.

[Spectre_G-man]

My HP Spectre x360 15-CH011DX is literally coming apart at the seams. Searching on-line this comes up as a very common occurrence and has to be a manufacturing issue/defect. It has never been dropped, always handled with care, always used  in one location, rarely even moved. It if is transported, I keep it in a padded laptop case. The bottom panel of the laptop has been gradually separating itself from the laptop. The clips do not hold it together.  First it was the right and left sides and now it's the user-facing side.   Pictures attached.

I have been a loyal and mostly happy HP laptop owner for many years, but this defect is truly disappointing.  The Spectre is a premium, expensive laptop line.   What will HP do to remedy this issue?  How HP handles this will most definitely impact my decisions to buy HP products in the future or to recommend HP as a company.  I look forward to your reply.  Thank you.

P.S. Trouble adding pictures. First tried .jpg format, arguably the most common pic format, but got error message saying invalid format ("The file SpectreA.jpg is not one of the supported image types: .jpg,.JPG,.jpeg,.JPEG,.gif,.GIF,.png,.PNG..")  Then seemed to successfully add pics in .png format, but now the pics only show as red circle with line through it.

Tried .gif format, but got different error message "Uploading SpectreA.gif resulted in the following error: Error Code: Invalid File Type." even though it is a valid file type per earlier error message.)

Again went with .png format. Hope they show up once I click Post.

 

[Dilip_18]

Hi@Spectre_G-man,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing casing issues with the HP Spectre x360 Laptop . It is a hardware issue on the PC. I apologize for the Inconvenience. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link - https://support.hp.com/us-en/contact-hp 

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[Spectre_G-man]

Dilip_18,

Your reply is quite unhelpful.  You say to "Please reach out to the HP Technical Support team in your region." I thought my post was "reaching out".  The link you provide just directs me to what appears to be the general HP support home page.

How about you simply direct my original post to the correct support group/technical team within HP (by tagging them, notifying them, etc.)

Why make the process more difficult for the customer.  My original post already provides you with all the info relevant info to my case. 

Please direct it where it needs to go.  

Thanks.