My HP Victus Laptop is facing a major physical flaw near the left hinge of the display lid.

[Ninadd]

My HP Victus Laptop is facing a major physical flaw near the left hinge of the display lid. The hinge area is tearing up the plastic lid, splitting it up into 2  different sections. I have attached photos of the problem below. More importantly, I am surprised that this issue came up a few months after my device got out of warranty (Expired 04-01-2025).  I am tagging this issue as important because the device display is potentially getting damaged every time I open or close the lid. 

[Kuroi_Kenshi]

Hi @Ninadd,

Thank you so much for reaching out and sharing the details. I truly understand how concerning and frustrating this kind of hinge issue can be, especially so soon after the warranty expired. Please know we’re here to help you get this resolved as smoothly as possible.

To better understand the situation, could you please share a bit more about how this damage occurred? For example, did it start gradually or happen suddenly? Did the laptop experience any accidental drops or impact?

Could you please share the serial number and the product number via private message? 

Need help finding your product number? No worries! Check out this handy guide:

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

I’ve also sent you a private message with a few additional details I’ll need to look into this properly for you. Please check that message and get back to me whenever you can, I’ll be ready to assist you step by step.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

You’re not alone in this, we’ll do our best to help you out!

Best regards,