My HP g6 won't power on without the charger

[Ikenna442]

Please kindly help a brother
My HP G6 refuse to power on it itself unless I plug in the charger to supply but once removed from supply it goes off. I just replaced the battery and it charges normally. But still can't power on itself when fully charged.

[A4Apollo · Accepted solution]

Hi! @Ikenna442, Thanks for stopping by the HP Support Forums!

I understand you have issues powering on your laptop without the charger connected to your PC.

Don't worry I'll to help you out.

Did you make any software or hardware changes on your laptop?

Have you tried checking with a different battery?

Please provide the product number of your PC to assist you better.

As you mentioned you have issues powering on your laptop without the charger connected to your PC.

Check the AC adapter to confirm that all of the plugs are securely seated.

Try performing a hard reset on your PC and check if it helps.

To perform a power reset on a laptop with a removable battery, use the following steps:
Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
Remove the battery from the battery compartment.
With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.
Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.
Your laptop has been reset. After a power reset, it is a good idea to run Windows Update and HP Support Assistant to update all device drivers. See Updating Drivers and Software with Windows Update (Windows 10, 😎 and Using HP Support Assistant (Windows 10, 8, 7) for more information.

Try updating the BIOS on your PC and check if it helps.

You can update the drivers on your PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

Please perform below-shown steps to resolve the issue:

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get reinstalled automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for "Plugged In Charging" message on the Battery icon

If the issue persists try updating other drivers on your PC using HP support assistant.

Also, Try running a battery test on your PC using HP support assistant and check if the battery is functioning correctly.

Refer this article to know more information about using HP support assistant.

If the battery test fails please contact HP support for service options.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know how it goes!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Ikenna442]

No I did not make any changes.
Yes I have with a different battery.
Product no C2M31UA#ABA

[Ikenna442]

I have tried all what is you have listed and it yet not coming up unless I plug in the charger and the power button then start the windows

[A4Apollo]

@Ikenna442, Thanks for your quick response and time.

I appreciate your efforts for writing back to us.

As you mentioned the issue still persists after trying out the steps.

Does your laptop turn on with a different battery?

If your laptop is running with a different battery it is an issue with the battery, please replace the battery on your PC.

If the issue persists even after replacing with a new battery. It is an issue with the battery connector on your laptop.

Please contact HP support for service options.

Link to contact HP.

Let me know if this helps!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Ikenna442]

Thanks for the effort
It now boots to windows after i have left the battery attach to the laptop for like hours so it battery could trigger the board electrically. And this morning i woke up and decided to give a try then it work without use of charger just the battery itself.
Thanks for everything
I really appreciate all

[Ikenna442]

Hello
The touchpad refuse to work
Please what can i do next

[A4Apollo]

@Ikenna442, thanks for your quick response and time.

I appriciate your efforts for writing back to us.

As you mentioned you are able to turn on your PC but you have touchpad issues with your laptop.

Try the steps recommended below.

Press the Win key on your keyboard, then type “mouse“. When you see “Mouse settings“ appear in the menu above, press the up or down arrow on your keyboard to highlight it, then press Enter.
In Mouse settings, press Tab on your keyboard until Additional mouse options (under Related Settings) is highlighted. Press Enter on your keyboard to select it.
In the Mouse Properties window, press Tab on your keyboard until the Buttons tab in the window is highlighted (with a dotted border.)
Press right arrow key on your keyboard until Device Settings in the window is opened. (The name of this tab could be different, depending on the mouse you use.)
If your device is disabled, press Tab on your keyboard until the Enable button is high lighted, and press Enter to enable the device.
If this method solves the problem, you will be able to see your mouse pointer again.

Uninstall the touchpad drivers from device manager and install the touchpad drivers using HP support assistant.

Refer this article to know more information about using HP support assistant.

Also, you can install the touchpad drivers using HP recovery manager and check if it helps.

Refer this article to know how to restore drivers using HP recovery manager.

Refer this document to further troubleshoot touchpad issues with your PC.

If the solution provided worked for you, please mark accepted solution for this post.

Hope this helps!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Ikenna442]

I notice the touchpad sumtimes work for a while even when i restart windows but once i take out the battery and boot to windows it stops working i have run drivers on the system but no muck yet. Mouse only work at it own time.

[Riddle_Decipher]

@Ikenna442

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

As advised by my colleague, it seems you would be better off replacing the touchpad to resolve the moody/intermittent failures,

HP Support can be reached by clicking on the following link:  

* Open link:  www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!