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‎03-13-2021 02:49 AM

HP Recommended
Product: HP laptop 14-ck0xxx
Operating System: Microsoft Windows 10 (64-bit)

 My laptop is 2 years old like the previous message. It has cracked in the same place - top left of the keyboard. Is this a design fault? How can it be fixed?20210313_091929.jpg

3 REPLIES 3

‎03-14-2021 05:40 AM

HP Recommended

@Nevillehouse

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

This sounds like hardware related issue with the computer and in order to fix this issue, your computer needs to be serviced.  
Also, I did go through the product specification of your HP Laptop 14-Ck0xxx and found no design fault was found. 

However, we have limited support boundaries in the support community as of now.  I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎03-15-2021 09:47 AM

HP Recommended

I'm not sure how to reach out to the engineers as you suggested. The  HP website just takes me round in circles.

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‎03-17-2021 09:33 AM

HP Recommended

@Nevillehouse

Thank you for posting back. 

 

In order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

ECHO_LAKE
I am an HP Employee

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