-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- My HP laptop is separating at the seam

Create an account on the HP Community to personalize your profile and ask a question
08-30-2020 07:57 AM
Out of the blue my laptop hinge is separating at the corner ! When I attempt to open or close it it is hard to close and looks awful! I have only owned it about a year
08-31-2020 10:00 AM
Welcome to the HP Support Community.
This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.
Please do check your inbox on the forums page for the private message.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee
08-31-2020 10:21 AM
I have the same model and it suffered the same separation shortly after coming out from under warranty. No responsibility taken by HP for product defect and here the opening sentence of my final reply from HP escalated customer care.
Hello Lee,
It really wasn't a pleasure assisting you throughout the process of your issue, because I always go above and beyond to help all my customers.
The author of this reply:
Joe Castaneda
Executive Commercial Escalations Case Manager
CS Americas
Direct Phone: 1-877-917-4380 ext. 560535
HP Inc., Rio Rancho, New Mexico
USA
I hope your experience is different.
Lee