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HP laptop model 17-ca0062ci series # 5cg83664nm

Out of the blue my laptop hinge is separating at the corner ! When I attempt to open or close it it is hard to close and looks awful!  I have only owned it about a year

2 REPLIES 2
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@Carla1970

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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I have the same model and it suffered the same separation shortly after coming out from under warranty. No responsibility taken by HP for product defect and here the opening sentence of my final reply from HP escalated customer care.

 

Hello Lee,
 
It really wasn't a pleasure assisting you throughout the process of your issue, because I always go above and beyond to help all my customers.

 

The author of this reply:

 

Joe Castaneda
Executive Commercial Escalations Case Manager
CS Americas
Direct Phone: 1-877-917-4380 ext. 560535
HP Inc., Rio Rancho, New Mexico
USA

 

I hope your experience is different.

 

Lee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.