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‎05-12-2025 07:29 AM

HP Recommended

Model - HP pavillion*360 Convertible 14dh1xxx

Reply
1 REPLY 1

‎05-13-2025 10:47 AM

HP Recommended

Hi @Krishnendhu_R07,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Accessing HP PC Hardware Diagnostics UEFI

  1. Turn Off the Laptop: Ensure that your laptop is turned off completely.
  2. Turn It On and Access UEFI: Power on your laptop and immediately press the Esc key repeatedly until the Startup Menu appears.
  3. Select Diagnostics: Press F2 to open the HP PC Hardware Diagnostics UEFI.

Example of the HP PC Hardware Diagnostics UEFI interface

Running Diagnostics Tests

Select Component Tests: In the HP PC Hardware Diagnostics UEFI menu, select "Component Tests" to diagnose specific hardware components.

Test Options: You'll see several types of tests, such as:

  • System Tests: A comprehensive check of major system components.
  • Memory Test: To check RAM.
  • Hard Drive Test: To verify the storage drive's health.
  • Battery Test: To assess the battery's condition.
  • CPU Test: To evaluate the processor's status.
  • Additional Tests: For components like keyboard, touchpad, and wireless modules.

Start a Test: Choose the test you need based on the symptoms you are observing and follow the on-screen instructions to start it.

Review Results: Once the test is complete, review the results displayed on the screen. It might inform you of detected issues or suggest further actions.

Responding to Test Results

  • Pass: If the test results show "Pass" and your laptop continues to have issues, the problem might be software-related.
  • Fail: If any test shows "Fail", note down the failure ID and component. This information will be helpful if you need to contact HP Support.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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