My HP laptop will not turn on

[Minnie_B]

I have an HP 17" Laptop which will not turn on. No power at all. Tried various power sockets with no luck. Before I buy another power lead, could it be something else?

[Max3Aj]

@Minnie_B, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Yeah, totally understandable to hesitate before buying a new charger — there are a few things to check first before spending money. Here’s a quick checklist to help narrow it down:

⚡️ First, basic checks:

1. Check the Power Adapter & Cable:

• Any LED on the charger? If your power adapter has an LED, see if it lights up when plugged in.
• Try a different wall socket just to rule that out.
• Look for physical damage: fraying, bent pins, or burn smells.

2. Check the Charging Port (DC-in port):

• Use a flashlight to look inside. Any damage? Loose or wobbly feeling when you plug in?

3. Remove External Devices:

• Disconnect everything: USB devices, external monitor, SD card, etc.

🔋 Battery-related tests:

If your HP 17" model has a removable battery, try this:

➤ Hard Reset (with removable battery):

1. Unplug the power cord.
2. Remove the battery.
3. Press and hold the power button for 15–20 seconds.
4. Reconnect the power cord (without the battery) and try turning it on.

➤ Hard Reset (non-removable battery):

1. Unplug the power adapter.
2. Press and hold the power button for 15–30 seconds.
3. Plug in the power adapter and try turning it on again.

💡 Signs of life?

After pressing the power button:

• Any LED blink at all? (power light, caps lock light, charging LED, etc.)
• Any fan sound or screen flicker?
• If absolutely nothing happens, the issue could be:

1. Faulty charger
2. Faulty DC jack on the motherboard
3. Dead motherboard
4. Power button board failure

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

[Minnie_B]

Thanks for all your feedback.  I took my laptop to a repair shop yesterday and they have confirmed that the fault is with the charger cable, so that's a relief!