My HP mouse isn't working. It worked for a while, but now it won't work at all.

[MelodyAnn]

I bought this HP mouse online a couple months ago, it worked perfectly. Until about a month or so later when it stopped. The light will flicker and dim for a bit then just disappear altogether before flickering again. I've tried changing the battery multiple times, but nothing seems to work. Do I just need to get a new mouse? Or can the one I have now be fixed somehow?

[Riddle_Decipher]

@MelodyAnn

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

As I understand the HP mouse isn't working,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you reseated or replaced the battery?

Did you check if any alternate mouse works fine with the same USB port?

While you respond to that, here's what you need to do:

If your wireless mouse or keyboard is not working, perform each step in order, checking the mouse and keyboard after each step, until the mouse and keyboard work:

1. Insert the USB wireless receiver into an open USB port on the computer.

2. If the underside of the mouse has an On/Off switch, make sure that the switch is set to the On position, and then verify if the LED on the mouse illuminates after the switch is set to ON and verify the caps lock key light is on. For some keyboard models which have power switch, make sure it is also set to the On position.

3. Replace the batteries with a fresh set of alkaline batteries and make sure they are correctly installed. If the mouse or keyboard is not working, replace the batteries even if the mouse/keyboard software indicate the batteries still have a charge.

   Remove the battery cover to access the batteries. The battery access cover is found on the underside of the keyboard. When replacing the batteries, look for the positive symbol (a plus sign +) imprinted near the battery compartment or battery cover. Make sure the positive end of the battery is oriented to the positive side of the compartment

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[MelodyAnn]

I've replaced the battery many times before. The LED light will flicker, go off for a bit then flicker again. As if it's dying. But I bought brand new batteries and even tried those. And since the HP mouse isn't working I bought a new one, and that one works perfectly in every single port in the computer. So it's just the HP mouse.

[Riddle_Decipher · Accepted solution]

@MelodyAnn

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

I'm glad you've gone through the troubleshooting steps and identified the issue,

And since you've confirmed that this is a hardware malfunction, please Contact HP to get a replacement mouse:

HP Support can be reached by clicking on the following link:  

* Open link:  www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!