My HP pavilion battery is dead after only 3 years !!!

[mr_gibet]

Hello

I bought this laptop for my wife less than 3 years ago (october 2018).

Today the battery is dead. I mean, it is supposed to be 100% charged (says windows) but as soon as I unplug it => power down.

I wanted to know if there is something to do, is it a software issue in managing the battery ?

I ran the diagnostic test, which failed, while the battery was detected.

I can post the full report below.

Thanks for any help, this is beyond annoying, especially for a recent laptop like that.

JB

CeementBatteryCheckResult: 12

DevicesSupported: 1

DeviceCount: 1

Primary_ACPowerOn: True

Primary_ACAdapterOk: True

Primary_TestresultString: WEAK

Primary_DesignCapacity: 5700mAh

Primary_FullChargeCapacity: 2528mAh

Primary_RemainingCapacity: 2391mAh

Primary_MaxError: 1

Primary_CycleCount: 309

Primary_Voltage: 12265mV

Primary_Current: 0mA

Primary_DesignVoltage: 10950mV

Primary_Status: 240

Primary_CellVoltage1: 4086mV

Primary_CellVoltage2: 4090mV

Primary_CellVoltage3: 4088mV

Primary_CellVoltage4: 0mV

Primary_SerialNumber: 03329 06/15/2018

Primary_ManufacturerName: 131-22-39-A

Primary_BatteryCTNumber: 6FRQQ05TZAY56B

Primary_Warranty: 1

Primary_CalibrationType: 3

Primary_ChargeControl: Failed

Primary_TempCharge: True

Primary_ChargeTest: False

Primary_ChargeCapacity: 44

Primary_TempAlarm: False

Primary_DeepDischarge: False

Primary_FullCharge: False

Primary_FullChargeStatus: True

Primary_BatteryCharge: False

Primary_DesignCycleCount: 300

[Echo_Lake]

@mr_gibet

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I understand that your HP notebook battery is not working correctly. 

The average laptop battery is good for around 400 recharges cycles. After that, it starts to lose its capacity to hold a charge. This is about one and a half to three years of battery life for the average user. As the rechargeable battery begins to fail, the running time of the battery begins to decline.

Learn how to get the most service and life from your HP notebook battery by following these industry-wide suggested best practices.

Click here: https://support.hp.com/in-en/document/c01297640 ( refer to Battery care practices ) 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[mr_gibet]

Thanks for taking time to reply to my post.

Unfortunately, I understand what you mean by "decline", but my issue is that there is zero seconds of battery left !

If I unplug the power from the laptop, immediately laptop shuts down. And the battery is in.

I would expect after 3 years to have 1h of running over battery.

I would accept to have 30min, to be able at least to move around my laptop from one room to another.

But zero, I do not understand !

So I understand there is no software issue, nor any solution to solve this. I am stuck with my problem.

This is very unfortunate, it looks like laptops are not really meant to run on battery, as I understand it...

Have a good day

[Echo_Lake]

@mr_gibet

Thank you for posting back. 

As you've mentioned earlier "diagnostic test, which failed, while the battery was detected" 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the Battery and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to replace the battery.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[mr_gibet]

Sorry for the delay in responding, I was away for some time.

I had a chat with a HP support person, and unfortunately no solution was found except replace the battery, which is considered as dead.

As I was told: "battery lifetime is on average one year".

It is good to know that when we buy HP laptop we can expect to buy a new battery every year (more than 200$ per battery) ...

Case closed !