• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-14-2022 06:37 PM

HP Recommended
Product: hp probbok 430 g4 touchscreen
Operating System: Microsoft Windows 10 (64-bit)

my laptop hp 430g4 battery suddenly stopped charging, the battery icon shows plugged in but it won't charge beyond zero(0%).

kindly assist

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-14-2022 08:20 PM

HP Recommended

Hello Mr/Mrs, I'm not a HP assistant, but I work with computers. The Li-Ion Batteries, those used in notebooks have a limiter, and when the battery gets under 1%,  in other words 0%, they won't charge anymore. It is called a safety measure, to avoid instabilities related to these king of batteries that misbehave under certain circumstances, included too low capacity in the battery. Maybe you forgot to charge it on time and it went too low.

 

I hope to have you helped, I'm here to serve you. Good night.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎05-14-2022 08:20 PM

HP Recommended

Hello Mr/Mrs, I'm not a HP assistant, but I work with computers. The Li-Ion Batteries, those used in notebooks have a limiter, and when the battery gets under 1%,  in other words 0%, they won't charge anymore. It is called a safety measure, to avoid instabilities related to these king of batteries that misbehave under certain circumstances, included too low capacity in the battery. Maybe you forgot to charge it on time and it went too low.

 

I hope to have you helped, I'm here to serve you. Good night.

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.