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‎10-11-2019 10:08 AM - edited ‎10-11-2019 10:14 AM

HP Recommended
Product: HP Pavilion - 15-au109ne
Operating System: Microsoft Windows 10 (64-bit)

I was frequently getting error as "No Hard disk found" . Kindly install hard disk. No Hard disk available. Hard disk not available. etc while running diagnostics or while booting the system. It has been 2 years since i bought this laptop. My warranty got expired before 1 year . Could anybody or HP Customer care help on this ???? 

failure id:- 64WHXD-8NR9QU-MFPUQJ-60V113 

3 REPLIES 3

‎10-11-2019 10:18 AM

HP Recommended

Hi:

 

This is a peer to peer forum, not HP technical support.

 

If your notebook is not under warranty, you will be charged to speak to HP customer services.

 

The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced and the operating system reinstalled.

 

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05228250

 

You may want to consider replacing the hard drive with a better performing, normally more reliable solid state drive (SSD).

 

After you replace the drive, you can reinstall W10 using the HP Cloud Recovery Tool to create a bootable USB installation flash drive.

 

Here is an info link for how to use the cloud recovery tool...

 

https://support.hp.com/us-en/document/c06162205

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‎10-11-2019 10:28 AM

HP Recommended

Thank you for the reply. I had bought the laptop for so much money. If it fails just a year after warranty without much usage how it can be digested !!!.... . Same kind of hard drive costs much as i wanted a reliable product i bought HP LAPTOP and if this fails to live am mad to buy such a product or recommend such a product to others......!!! how to proceed to escalate this issue ????... could you or anybody help me ???..

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‎10-11-2019 10:31 AM

HP Recommended

You're very welcome.

 

Since your notebook is not under warranty anymore, the only suggestion I can offer would be to contact the HP executive team at the link below...

 

https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html

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