My Hp pavilion plus 14-eh0037tu laptop does not turn on unless I plug it in the charger

[Garp_senchau]

@RN51, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP Pavilion Plus 14 inch Laptop PC 14-eh0037tu does not turn on unless it's plugged in, it might be indicating a battery or power-related issue. Here are a few steps you can take to troubleshoot and potentially resolve the issue:

Step 1: Check the Battery

Charge the Battery Fully: Make sure the battery is fully charged. Leave the laptop plugged in for at least an hour and then check if it powers on without being connected to the charger.

Battery Health Check: Use the HP Support Assistant to check the health of your battery. If the battery health is poor, it might need replacement.

Step 2: Update the BIOS

Updating the BIOS can sometimes resolve power-related issues. For the HP Pavilion Plus 14 inch models, ensure that you have the latest BIOS update installed. Here's how to check and update:

1. Visit the HP Drivers page.
2. Enter your model number and navigate to "Software, Drivers, and Firmware."
3. Check for the latest BIOS update and install it as per the instructions.

Step 3: Perform a Hard Reset

Performing a hard reset can help clear possible state errors.

1. Disconnect the laptop from any devices or power sources.
2. Press and hold the power button for about 15 seconds.
3. Reconnect the charger and try to power on the laptop.

Step 4: Test with an Alternate Power Adapter

If possible, test your laptop with an alternate compatible HP power adapter to rule out a faulty charger as the cause.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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