cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
4 2 0 0
Message 1 of 4
100
Flag Post

My Hp probook 430 g5 only charging up to 99% it says 99% available (plugged in)

HP Recommended
Hp Probook 430 G5
Microsoft Windows 10 (64-bit)

So recently my hp has been charging up to 99% and it doesn't go to 100 it doesn't say not charging it just says 99% available (plugged in) ive waited 3 hours and still no gain i also tried calibrating it. 

Is it a software problem?

Thanks

3 REPLIES 3
Highlighted
Level 17
Level 17
47,396 41,643 4,553 11,990
Message 2 of 4
Flag Post
HP Recommended

Have you run the battery test?

 

I suggest that you boot into Windows and use the HP Support Assistant's battery check.



I am not an HP Employee.
Don't forget to click on Accept as Solution if my post or reply helped you resolve your issue.
You can say thanks by giving me a Kudo if my reply helped. To give a Kudo just click on the

For laptops, use the Fn+Esc keystroke while logged into Windows
0 Kudos
Highlighted
Author
New member
4 2 0 0
Message 3 of 4
Flag Post
HP Recommended

i recently ran a batter test on support assistant and it showed 83% battery health but there was no problems with the battery 

0 Kudos
Highlighted
Author
New member
4 2 0 0
Message 4 of 4
Flag Post
HP Recommended

but it stays on 99 for a long time before it drops

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation